Regulatory Documents & Certifications

Passenger Information

Accessible Travel Policy
RAUK-L2-CUS-407
Adobe Acrobat document [374 KB]

Managing Customer Complaints
RAUK-L2-CUS-406
Adobe Acrobat document [286 KB]

Certifications & Memberships

RISQS – Railway Industry Supplier Qualification Scheme
RailAdventure UK is a verified member of RISQS, the rail industry’s pre-qualification scheme used by Network Rail, Transport for London and other major buyers to ensure suppliers meet rigorous safety and quality standards.

Certificate Number 20065-QMS-001
ISO 9001: 2015

ISO 9001 – Quality Management
Our ISO 9001 certification demonstrates our commitment to consistent quality management and continuous improvement across all our operations.

Certificate Number 20065-EMS-001 ISO 14001: 2015

ISO 14001 – Environmental Management
Our ISO 14001 certification reflects our dedication to minimising environmental impact and operating sustainably within the rail industry.